1. What We Collect
We may collect:
- Identity and contact details (name, email, company, phone number).
- Business details you share in forms, emails, and demo enquiries.
- Website usage data (pages viewed, interactions, device/browser information, referring pages).
- Technical and operational data needed to deliver projects and support services.
2. How We Collect Information
We collect information directly from you (for example, when you submit a form, book a demo, email us, or become a client) and automatically through analytics and similar technologies used on our website.
3. Why We Use Information
We use information to:
- Respond to enquiries and provide requested services.
- Deliver, maintain, and improve our products and professional services.
- Monitor website performance and improve user experience.
- Meet legal, regulatory, security, and operational requirements.
- Send service updates and business communications relevant to our relationship.
4. Analytics, Cookies, and Tracking
We use analytics tooling (including PostHog) to understand traffic and interaction patterns. These tools may use cookies or similar technologies. You can control cookies through your browser settings, but some website functionality may be affected.
5. Disclosure to Third Parties
We may disclose information to service providers that help us operate our website, analytics, hosting, communications, security, and project delivery. We may also disclose information where required or permitted by law, or as part of a business transaction.
6. Data Storage and Security
We use commercially reasonable administrative, technical, and organisational safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.
7. International Processing
Our providers or infrastructure may process data outside Australia. Where this occurs, we take reasonable steps to ensure handling remains consistent with applicable privacy obligations.
8. Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us at support@sydaux.com.
9. Retention
We retain information for as long as reasonably required for the purposes described in this policy and to meet legal, accounting, dispute, and enforcement obligations.
10. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact
For privacy enquiries, contact support@sydaux.com.
You can also review our Terms and Legal Information.